Academic Support Worker

Job Title: Academic Support Worker

Location: East London

Salary: £13.50 per hour

Job Type: Zero Hour contract

Assistive Solutions specialises in supporting individuals eligible for Disabled Students’ Allowances within higher education.

We are a Social Enterprise that works with disabled people, providing specialist computer equipment, 1-1 teaching and have an in-house software development team.

Assistive Solutions are a Disability Confident Employer.

About the role:

As an Academic Support Worker at Assistive Solutions, you will provide tailored practical support to disabled students in higher education. You will help students access their learning environment and materials, taking a person-centred approach that respects their needs and encourages independence.

The role requires face-to-face availability on university campuses in East London. Some remote support may also be available, depending on students’ agreed requirements.

Key Responsibilities:

Session Delivery:

• Deliver support within each student’s agreed allocation. Depending on their needs, this may include the following:
• Transitional Support: Help students settle into university, become familiar with key locations and facilities, and build confidence navigating campus.
• Practical Assistance: Support students with physical or sensory impairments to access study venues, carry books or equipment and locate resources.
• Study Assistance: Help students search library catalogues, locate and collect resources, photocopy materials, and organise notes and study materials.
• Note Taking: Produce clear, accurate and well-organised notes during lectures and seminars. Identify key information and provide notes promptly in an accessible format.

Build a supportive, professional relationship with each student and adapt your approach to their individual needs. Work within agreed boundaries; the role does not include completing assignments, proofreading or providing subject tuition.

Administration and Communication:

• Use the Assistive App to log sessions and maintain accurate records, ensuring sign-off from both the student and support worker.
• Submit any required session summaries and payment documentation in line with Assistive Solutions’ procedures and deadlines.
• Communicate promptly with students and the NMH team about availability, attendance, concerns or changes to support.
• Maintain confidentiality and professional boundaries. Follow safeguarding procedures and report concerns promptly through the agreed channels.

About you:

Essential:

• A completed university degree and a good understanding of university-level study.
• Availability to support students face to face on university campuses.
• Excellent organisation and time management, with a reliable and flexible approach.
• Clear, sensitive and professional communication, both verbally and in writing.
• Good written English, including spelling, grammar and punctuation, and the ability to identify and record key information from lectures and seminars.
• An understanding of disability awareness, confidentiality, professional boundaries and safeguarding.
• Ability to work independently, maintain accurate records and communicate regularly with our team.
• A person-centred approach that respects individual needs and encourages students’ independence.
• Willingness to complete our two training modules before delivering support: Safeguarding and Understanding Different Types of NMH Support.
• Willingness to engage fully in onboarding, discuss support with our team, respond constructively to feedback and follow Assistive Solutions’ agreed processes.
• The right to work in the UK, with appropriate evidence provided before starting.
• A current DBS certificate acceptable to Assistive Solutions, or willingness to obtain one through us at your own expense.

Beneficial:

• Experience supporting disabled people or learners in an educational, community or support setting.
• Experience supporting students in higher education.
• Familiarity with Disabled Students’ Allowance (DSA), NMH support roles and inclusive practices.
• Experience supporting neurodivergent students, including those with autism or ADHD.

Additional Information:

We value people who are warm, approachable and willing to learn. We welcome the experience you bring and expect everyone to communicate openly, participate in onboarding and adapt their support to each student.

Appointment is subject to satisfactory pre-engagement checks. Please let us know if you need adjustments during recruitment or application information in an accessible format.

Please click the APPLY button to submit your CV.

Candidates with the experience or relevant job titles of; Academic Support Worker, Learning Support Assistant, Learning Support Worker, Additional Learning Support Assistant, Additional Learning Support Worker, ALS Support Worker, SEND Support Assistant, may also be considered for this role.